Last updated: 09 June 2024
cadnative (“us”, “we”, or “our”) operates the cadnative.com website (the “Service”). We are committed to ensuring the satisfaction of our clients. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed.
Cancellation Policy
Project Cancellation
- Initiated by the Client:
- Clients may request the cancellation of a project by providing written notice to us via email at least 14 days before the scheduled start date of the project.
- If the cancellation request is made after the project has commenced, the client will be responsible for the work completed up to the date of cancellation. The amount will be calculated based on the agreed project milestones and deliverables.
- Initiated by Us:
- We reserve the right to cancel a project at our discretion if there are insurmountable issues that prevent us from delivering the agreed services. In such cases, we will provide a prorated refund based on the work completed up to the cancellation date.
Refund Policy
Eligibility for Refunds
- Before Project Commencement:
- If a client cancels the project at least 14 days before the scheduled start date, they are eligible for a full refund of any payments made.
- After Project Commencement:
- If a client cancels the project after it has started but before completion, they will receive a refund for the portion of the work not completed. The refund amount will be determined based on the agreed project milestones and deliverables.
- Completed Projects:
- Refunds are not available for completed projects. If the client is dissatisfied with the final deliverable, we encourage them to contact us to discuss potential revisions or adjustments.
Non-Refundable Fees
- Consultation Fees:
- Any fees paid for initial consultations or discovery sessions are non-refundable, as these services are rendered immediately upon engagement.
- Third-Party Costs:
- Any costs incurred for third-party services (e.g., hosting, domain registration, plugins, etc.) are non-refundable once these services have been initiated or procured.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us:
- Send an email to our support team at [your email address] with your project details and the reason for your refund request.
- Review:
- We will review your request and respond within 7 business days. During this period, we may request additional information or clarification.
- Resolution:
- If your refund request is approved, we will process the refund within 14 business days using the original payment method. You will receive a confirmation email once the refund has been processed.
Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us:
- Email: info@cadnative.com
We value our clients and strive to provide the best possible service. If you have any concerns or feedback, please do not hesitate to reach out to us.